Requests lost in the inbox
Every information request or complaint arrives by email and gets buried among other messages. Customers wait, responses are delayed.
Customer Collaboration
Stronger customer
relationships, better service.
Self-service for routine requests, automated feedback and rapid issue resolution — all in one intelligent agent.
The Challenge
Customer collaboration shouldn't be a manual effort.
Lost emails, ignored feedback and issues that escalate too late. The cost of an unhappy customer is always higher than you think.
Feedback goes unactioned
You collect feedback sporadically, but have no system to analyse it and turn observations into concrete improvements.
At-risk customers go unnoticed
Without systematic monitoring, you only discover a customer is unhappy when it's already too late — and the contract is lost.
Capabilities
Everything you need
for satisfied customers.
Five core capabilities that replace manual processes with intelligent, proactive service.
Feedback & Analysis
Collect and act
on customer feedback.
Systematic feedback collection with automated analysis. Identify trends, prioritise issues and turn observations into concrete improvements.
- Automated collection at key interaction points
- Sentiment analysis and trend identification
- Actionable reports for the management team
Early Warning
Spot at-risk customer
relationships early.
An early-warning system that monitors satisfaction indicators and flags customers at risk of churn — before the situation becomes critical.
- Auto-updated health score per customer
- Proactive alerts for the account management team
- Recommended retention actions
SLA Management
Track and improve
your service levels.
Automated monitoring of service-level agreements (SLAs). Intelligent issue escalation and real-time reporting for continuous compliance.
- SLA dashboard with real-time monitoring
- Automatic escalation when thresholds are breached
- Compliance reports for audits
Built for Manufacturing
Enterprise-grade customer experience.
Not a generic CRM adapted for manufacturing. An agent purpose-built for industrial customer relationships.
Long-term partnerships
Build loyalty through consistent, responsive experiences. Every interaction is an opportunity to strengthen the relationship.
Predictive analytics
Identify patterns in customer behaviour and anticipate their needs before they express them.
Continuous improvement
Collected feedback fuels a continuous cycle of product and service improvement.
Intelligent escalation
Issues are automatically escalated to the right person, with all the context needed for rapid resolution.
SLA compliance
Permanent monitoring of agreed service levels with automated reports for audits and reviews.
Enterprise Architecture
Your data stays yours.
Self-hosted, SSO-ready, and built to integrate with what you already run.
Self-hosted deployment
Runs on your infrastructure. No data leaves your network. Full sovereignty over your customer data.
Keycloak SSO
Integrate with your existing identity provider via Keycloak. Single sign-on for all users.
Multi-tenant
One platform, multiple factory sites. Centralised management with site-level separation.
REST API integration
Connect to your existing ERP and CRM systems. Full API access for bi-directional data flow.
See it work with your customers.
No generic demo. We'll set up the platform with your processes, your customers and your SLAs — so you can evaluate the real impact on your customer relationships.
- Personalised demo based on your customer service processes
- 30-minute session with a specialist
- No obligation, no sales pressure
- Available for on-site or remote sessions
Get started
Choose how you'd like to connect with us.